Case
Efficiency work for Scania that focuses on the user.
Scania is a world-leading provider of transport solutions. They offer lorries and buses for heavy transports, combined with a product-related range of services. Their offering includes vehicle financing, insurance and rental services that allow customers to focus on their core business.
ClientScania
IndustryAutomotive
ServicesDesign & Experience
This project case was carried out by Knightec, before Semcon and Knightec joined forces 2024, forming Knightec Group.
Background
Scania wanted to improve its factory efficiency by integrating a wide range of tools and services into a digital workshop platform. Scania worked with Knightec to ensure that the solution was both efficient and user-friendly. Through our collaboration, we helped Scania to implement a user-centred approach where the factory staff’s workflows and needs guided development.
Challenge
Scania needed to streamline its factories to increase vehicle throughput, minimise downtime and deliver faster service to its customers. The aim was to streamline processes and deliver timely and accurate information, while meeting strict technical and legal requirements affecting workflows. A key challenge was to ensure that the digital solution actually worked in the operational factory environment. The platform needed to be intuitive and easy to use for technicians and advisors, while meeting the automotive industry’s strict requirements for traceability, safety and precision.
A collaboration for better efficiency.
Scania worked with Knightec to improve its existing work processes. Knightec strengthened the connections between different teams and ensured that users’ needs were consistently prioritised during the process, through measures such as integrating UX designers more deeply into Scania’s process areas. This led to improved development of the platform, where the interface design was refined to better balance simplicity and complexity of tasks. We created a clear vision for the platform through close collaboration between UX designers, product owners and system architects. This holistic approach ensured that the solution was not only technically feasible, but also optimised for the users in the factory. This integrated approach allowed for iterative improvements, resulting in a coherent and well thought-out solution.
