Case
Mobile solutions enable digital banking.
Knightec Group supported Länsförsäkringar AB in transforming its mobile app into a comprehensive digital banking platform, enabling customers to manage nearly all their financial needs in one place.
ClientLänsförsäkringar AB
IndustryFinance & Insurance
ServicesDesign & ExperienceSoftware & Cloud
Originally delivered by Daresay, now part of Knightec Group.
Background
The banking arm of Länsförsäkringar AB is the fifth largest bank in Sweden. It has a strong local presence through its 23 customer-owned regional insurance companies.
Winner of Best App at Web Service Awards: 2012, 2013, 2015, 2016, 2017 and 2019
Winner of Design S Award 2016: Service Design and People’s choice
Winner of Guldmobilen 2016: Mobile Bank of the Year
#1 in Swedish Quality Index Ranking 2015 & 2016: “Most satisfied private banking customers”
Challenge
The way people view and interact with banks are changing. New digital providers are entering the market and offering dedicated customer-centric solutions. Banks need to act and embrace this competition, and transform the way they approach their business to survive and thrive.
We were asked to challenge the way Länsförsäkringar AB work. To help them digitally prepare for the future. And then collaboratively define the services people really want from a bank, and design and deliver them to customers.
The app for everything in banking.
The mobile app evolved from a simple transaction viewer into a full-service banking platform, allowing users to manage spending, savings, investments, loans, pensions, and insurance seamlessly. Customers can access key information instantly and perform everyday banking tasks directly in the app, reducing the need for traditional channels.
This transformation was driven by a collaborative, agile approach where cross-functional teams worked closely with the client to remove organisational silos and adopt a digital-first mindset. Continuous user involvement through focus groups, prototyping, and testing ensured that new services were designed around real customer needs and delivered iteratively with clear business goals and KPIs.
Delivered value
The solution created a seamless, user-centric banking experience where customers can handle the majority of their financial activities in one app. This increased customer satisfaction, strengthened competitiveness in a rapidly digitalising market, and enabled faster innovation through a scalable, agile development model.
