Case

Scalable delivery strengthens core business.

In 2025, Knightec Group initiated a multi-year partnership with Hitachi Energy within Transformers Components.

Two technicians in orange high-visibility jackets and hard hats stand beside large industrial electrical equipment at an outdoor facility.

ClientHitatchi Energy

IndustryEnergy

ServicesHardware & Mechanics

Background

The assignment is to take end-to-end responsibility for business-critical functions and deliver with stability, pace, and long-term impact. The delivery was established in Västerås, where dedicated teams work closely with the client’s operations and daily processes.

Challenge

Increased demand and complexity placed a strain on central functions. The technical Q&A function lacked clear ownership, which led to varying response times and reduced efficiency within the engineering organization.

At the same time, pressure on order handling and customer communication increased in Ludvika, where more escalations and parallel priorities created friction between functions. In a continued growth phase, the need for structure, clarity, and predictability became crucial.

Scalable and stable delivery.

Knightec Group established two teams with clear responsibilities. One took ownership of the Q&A function and created a stable interface between sales and engineering through structured handling and defined lead times.

The other team consolidated customer escalations and coordinated priorities across functions, providing better visibility and a more cohesive execution. In parallel, ways of working, roles, and customer communication were improved.

A person sitting in front of a computer screen

Delivered Value

The result was faster customer communication, reduced load on key functions, and more stable workflows. The engineering organization could focus on its core mission, while clarity and accessibility increased.

Knightec Group thereby strengthened Hitachi Energy’s ability to manage growth and complexity with scalable and long-term solutions.

Meet the team behind

Working close to the customer and the business.

The team works closely with both the client and sales, where technical decisions are often crucial for moving the project forward. By being an integrated and accessible partner, we build long-term relationships and trust over time.

It is in the interplay between people, competence, and trust that the delivery gains its strength—and that makes it possible to support the client’s core business even as demands continue to grow.